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OK, so lets start from the top…

Two weeks ago I’m supposed to receive a shipment of interactive whiteboards from an undisclosed company. The delivery company shows up, and ZONK!!! The truck has no lift, ramp or anything else to get the boxes down.. Quick phone call to my sales rep, and company re-delivers last Wednesday. Four hours late. While I’m on vacation. Driver wants me to haul the boards inside, as he’s supposed to do curb-only delivery..

After deliberation, he hauls them inside on his electric pallet truck/lift.

I come back from vacation.. rested…

Monday, First day in from vacation… Wireless is down, no internet, everyone breathing down my back.. Quick controller reboot, Network Manager remotes in, everything is working again. I start working with my image for the computers.

Tuesday, again I’m imaging, and working on other crap, while starting to talk to the rep about necessary mounts (which came up in last minute) for the boards.

Wednesday… hell ensues… Contractors strip down the floor from 40 year old paint, which contained lead, everyone is kicked out from the building. Still haggling back and forth with the vendor, as the administrators do not want to pay for the mounts.

Thursday, out of the office, fortunately tech from another school was kind enough to offer shelter and AC of his office to me, my trusty Macbook and iPad. Still haggling with the vendor, eventually get him to come down with the price by 40% and offer free overnight shipping. The admins choke up, and by the end of the day I still do not have the OK. The rep offers to reschedule the install and push it back one week… Admins get pissy about that…

My reaction?? The biggest W…T….F??!!??!!??!! ever!!!

Now trying to convince them that it’s the best and only way to go. Yippie.. I really hope to find that Uranium below the floor in my office…

So today, while at work, I get a call from one of the “side clients”. Panicked voice.. “Perun… my computer just crashed!!! I have no idea what to do… OMG… Im gonna loose everything!!!!”.. Calmly I asked what is happening… So the client replies “Computer crashed, then I heard clicks from the tower!!!”

Fearing that it may be dying hard drive, I calmed the client down, and headed out there after work. I test the drive, and its beautifully clean, S.M.A.R.T reporting good, everything is green across the board… Upon further investigation it turned out that her computer did indeed crash night before. Yes, the clients computer is indeed a Dell.. its five years old… and yes, it has a modem. Windows XP had somehow corrupted modem drivers, which borked the PC, and caused it to BSOD and reboot…

So disabling the modem worked. Furthermore, had to reconfigure client’s network settings, firewall, as well as IE connection settings. Fine.. then installed MS Word and Excell 2007, which somehow got uninstalled, and MS Word 2003.  Furthermore, the client had a huge confusion with regards to saving in MS  Office 2003 format vs. Office 2007..

Two hours go by, the client’s happy.  Oh, and the supposed beeping?  It became apparent when I was there.  Source?  The TV downstairs, echoes upstairs (the computer is located near open space), so when sitting next to the tower, it sounds like the TV cars honk, it sounds like the PC is honking (mildly)

So, a month after I’ve started my blog, I am doing my third post. What else is going? Just work… as always, the abnegate does not miss his opportunity to strike. FYI. The abnegate is a loving name, with which we have christened our head honcho… others are mostly rated MA..

Abnegate, is a guy whose mind is absolutely single-track. He has inter-personal issues, as he will not look you in the eye when talking. He will not shake your hand, nor use your phone. He uses long, convoluted sentences in his emails. He repeats himself, thus meetings that could be over in 15 minutes, last over 45. Lastly, he pulls his pants high.. so high there’s a chance his chest hair may get caught in a zipper… He’s not over 40 yet…

So abnegate wants a weekly email update from all, as to our proceedings.. He told us to do it early on during June. Whoops, forgot to update him twice, he writes me up, turns out he can’t, because he’s not my boss :)

To get the abnegate of off my back, I share a google document with him.. He fails to check it, then emails me with prompts for update. Upon receiving dry “please refer to shared document” he disappears..

I got in writing that I am not responsible to him… Let’s see what next few days will bring..

So, yesterday I was off.. It was Monday, so I had figured today its just going to be yet another day.. Of course I was wrong.. I do work at the undisclosed school, in an undisclosed district, in an undisclosed town, state, and country (well..maybe not as much country).

So, I show up for work, all bright-eyed, and enjoying a nice, June warm morning. Take sips of my coffee, chat with my cohorts, suddenly we get a phone call.. Perun, go and check out the computer labs, we had flood last night!!!

So I head out.. fearing the worst.. Turns out all the labs are safe, with only one receiving some minuscule water, not even touching the computers. However, in another classroom, a whole ceiling came down, with the exception of the computer corner.

Then I went upstairs…. the offices were flooded… Turns out the water came down from labs upstairs, due to something or other… Lovely.. Let’s see what happens next? Swarm of locusts? Remaining six plagues of Egypt? I guess all is possible at my undisclosed district…

To make things better… I received most of my computers today… Some 30+ iMacs… with no space to store it, luckily I was able to commandeer a room, which should have more than enough storage..

So, this is my first post.. I have no idea why I’m doing this blog.. I have never done such thing before..I guess, I’ll try to keep tabs on my work, and my various adventures in the wonderful world of educational IT support.

In a nutshell.. I am Perun.  I work tech support at an undisclosed school district, which handles grades K-12.  Before, I’ve worked at another, even more undisclosed school district, also handling K-12.  Currently, I am assigned to a high school.  The school is being massively upgraded with technology, and teachers are trying to catch up…  The supervisor… well.. he’s “one serious wackadoodle”… more on that later.

So far, this year, I had to work my magic by plugging in monitors (which supposedly was plugged in), asked to fix equipment which has been around since Clinton-Lewinsky scandal (or maybe was that Watergate?), I’ve dealt with people who had issues with their wireless at home (they could not connect… after painful investigation, turned out there was no wireless to begin with, so the dept. got chewed out for giving them crappy technology).

I also work with 4 other technicians.  Two of them (district).. well.. they’re good guys.  One other is assigned to another building, but he’s pretty good.  Finally we also have our network technician, who’s also pretty decent.

That’s it for now.  More will come later.

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